WARRANTY AND TERMS OF SALE
Rothenbacher Engineering (RE) parts have a TWO YEAR limited parts warranty.
RE has a 45 day return policy. No refunds after
45 days. Returns are subject to a 15% restocking fee. Refunds are given
the same way that the customer paid. This means that if the credit card used to purchase a product or service is no longer usable, store credit only will be given.
If a refund cannot be issued back to the original form of payment because an account has been closed, only a store credit is offered.
void your Warranty. If there is
a problem with any RE part, it is your responsibility to immediately
contact RE in writing (firstname.lastname@example.org). A failure to do so will void the
warranty. Immediately means within
56 hours of you learning of a problem that you believe is the result of a
failure of an RE part. If an item sold is listed as NEW, a return for a refund is only accepted back in the same condition (unused).
If there is a problem with an item after use/install, only a legitimate warranty claim can be requested.
Warranty claims are for exchanges only, or at our discretion a store credit may be issued.
RE reserves the right to substitute equivalent or superior performance parts
for any defective component. You are also responsible to return an alleged
defective part(s) to RE for warranty repairs at your own expense. In addition, you agree to pay return
freight or pickup, unless on-site service was included in the original or
add-on purchase agreement. RE does not pay return freight or shipping or issue “Call Tags”.
You are responsible for ensuring that parts ordered are the proper parts for your vehicle,
regardless if RE made suggestion of the part(s) ordered. Please understand that some parts
described by RE as fitting your car will not fit your car. You
will be subject to the 15% restocking fee and return shipping costs, if a return is necessary.
You are responsible for ensuring that parts installed in vehicle
are used properly and are designed for your vehicle and
maintaining the vehicle(s). Under no circumstances does RE ever pay
installation or removal expenses. If a part that RE sells is claimed to be defective
or incompatible, RE does not cover installation or removal expenses of that
part. If a part that RE sells is alleged to have caused damages to other parts
in a customer's car, RE is not responsible for those damages.
RE is not responsible for damages under any
circumstance or condition, even if the part(s) were installed by a
professional or certified mechanic. We strongly recommend all consumers
have a professional installer to install the parts. Vehicle protection is
your responsibility. The Buyer shall not be entitled to recover from RE
any consequential damages, suach as: damages to property, damages for loss of use,
loss of time, loss of profit or income, mechanic fees or any other
incidental damages. The Buyer shall not be entitled to recover
consequential damages listed above caused by a failure of a RE part. The Buyer shall not be entitled
to recover any consequential damages listed above, caused by an alledged imcompatability of an RE part.
void your Warranty.
of components are due to or caused by physical abuse, acts of nature, data
corruption, customer installation of incompatible parts/equipment after
delivery and setup, or by alteration of parts by the end user or of a part
that is modified by the end user installs. The use of any non standard fuel (i.e. Red diesel, black diesel, bio fuels greater than b5, WVO) can void your warranty. While some of these fuels are good for the planet, they are not good for your injection pump. Customer must use Diesel no. 2 or any injection pump returned and found to have any substance other than diesel no. 2 all repair costs to fix the part will be forwarded to the purchaser.
Core returns for injection pumps or cylinder heads should not be tampered with. Any core that comes in disassembled or incomplete (excluding fuel fittings) will not be accepted.
Core Refunds are offered only on the condition that they are rebuildable. If we receive a core back, and we determine the core is non-rebuildable from our standards, we will contact you immediately to determine if you, as a customer would like the part to be returned to you. A customer is welcome to email pictures of their core in question before mailing it to us, to check credibility. Email: email@example.com. Core refunds are only issued back to the original form of payment.
There is a 6 month time period from the original purchase date to redeem a core refund. After 6 months no refund will be available.
Personal checks are not accepted for payment except when pre-approved by RE.
void your Warranty. Failure to
return the original box with the parts and an order confirmation included will
void our legal responsibility to have the parts repaired or replaced at no
charge. Keep the original box with order confirmation!
Cancellation of special orders (defined as any
parts built to specifications outside those listed on this web site) after
two business days may result in a 15% surcharge.
We at Rothenbacher Enterprises / HansAutoParts.com strive for a win-win relationship. Occasionally, the estimated shipping costs are significantly lower than the actual shipping costs. In these
instances, we reserve the right to either ask you for more money to cover the shipping costs, or to refund your purchase.
Rothenbacher Enterprises / HansAutoParts.com reserves the right to refund and cancel any purchase for any reason.
These terms are subject to change. Please check
our web site for the latest information.
End of Warranty and Terms of Sale
Special Turbocharger Warranty and Terms of Sale
All new Rothenbacher Turbochargers carry a
TWO YEAR warranty from Rothenbacher Engineering. If the turbine wheel has been
clipped, the turbo warranty falls to who ever clipped it. Our turbos are built
and warranted by us. Whether or not a failed turbo is repaired or
replaced under warranty is up to our company’s discretion. All failed turbos we
have ever seen have obvious damage from lack of lubrication, contamination in
the oil or the turbo ingesting something. Many failures are blamed on "hot
shut down". Unfortunately, with the way turbos are designed, there are
lots of things manufacturers and rebuilders can point to, to deny any
Please note: If one item pertaining to the
turbo is not functioning properly, the entire unit must be sent back, unless we
give direct written instructions to do otherwise.
Customers are responsible for ensuring that
parts installed in their vehicle are used properly and are designed for the
operating system installed. Customers are also responsible for maintaining
their vehicles. Under no circumstances does RE ever pay installation expenses.
If a part that RE sells is claimed to be defective or incompatible, RE does not
cover installation or removal expenses of that part. If a part that RE sells is
claimed to have caused damages to other parts in a customer's car, RE is not
responsible for those damages.
RE is not responsible for damages under any circumstance or condition, even if
the part or parts were installed by a professional or certified mechanic. We
strongly recommend all consumers have a professional installer to install the
parts. Vehicle protection is your responsibility. The Buyer shall not be
entitled to recover from RE any consequential damages, damages to property,
damages for loss of use, loss of time, loss of profit or income, or any other
incidental damages. The Buyer shall not be entitled to recover consequential
damages caused by a failure of a RE part. If the turbo is repairable under
warranty, we will do our best to ensure that a replacement will be sent out as
soon as possible.
turbo will NOT be covered under warranty by Rothenbacher Engineering if:
1) Shipping damage. Inspect your turbo the
day you get it. That is the time to report any damage from shipping so that we
can file a claim with the carrier. Turbos often sit around for weeks or months
before they get installed. During this time, anything can happen to them that
is not under our or your control. Everyone that touches your turbo when you are
showing it off has a chance to damage it. You must report any fin or actuator
2) Any damage to either the compressor wheel
or the turbine wheel. Bent fins will be caused by either the turbo ingesting
something or serious compressor surge.
3) There are heat marks on the shaft. Lack of
oil will turn the shaft blue and make score marks in it. If there is a blue
shaft we will not cover it.
4) Damage from "hot shut down".
This will appear as a lack of lubrication. If you are under full boost, the
turbo will be spinning close to 100,000 rpm. If the motor is shut down or
stalls under full throttle and high boost, the turbo is still spinning at
extremely high speed with no oil pressure. Also shutting down a glowing hot
turbo with out allowing time for it to cool down will cause coking (excess carbon
deposits) that will block oil supply.
5) A new oil supply line is not used. You
must use a new oil supply line. If you do have a problem, send a copy of your
oil supply line receipt back with the turbo.
New Turbo Install Problems:
You were doing some grinding or porting near the motor with the turbo removed.
You blocked off the turbo oil drain pipe with a piece of tape. You forget to
take the piece of tape off and install the turbo. Start it up and smokes
instantly. The oil flow into the turbo has no where to go and gets pumped out
the bearing seals. If your turbo does this, check the oil drain for blockage,
remove it and start it up again. The turbo will be fine; it will take a few
minutes of driving to burn out all the oil from the exhaust system. Also a
plugged up crank case vent will cause excessive pressure to build up in
the crankcase. This prevents the oil from draining out of the turbo and
blows the excess oil out through the turbo seals.
Problems with the Shaft:
Our turbos use a sleeve type bearing. The shaft spins inside a bronze sleeve.
The sleeve also spins inside an outer housing. This way; if the turbo is
spinning at 80,000 RPM, there is a
40,000 RPM speed differential
between the shaft and sleeve, and a 40,000 RPM
speed differential between the sleeve and the outer housing. This is what
allows the insanely high RPMs common in a turbo. There is a gap between the
shaft and sleeve and a gap between the sleeve and housing. These two gaps
combined allow the compressor wheel tip to move side to side in what may look
like an alarming amount. This is normal. As long as the wheel is not touching
the housing, you are fine. There should be no play axially (in and out) with
the compressor wheel and shaft.
Waste Gate Actuator Damage:
The wastegate actuator can become
damaged. We do our best to carefully package the turbo assemblies but sometimes
one of our shipping carriers can decide to be careless with your package. The
actuator can get slightly bent or crushed. Check that the bottom surfaces are
not crushed in at all. If it does get, it can be easily bent back before
installing the turbo. Just pry it back until all surfaces are at a 90 degree
angle. There should be a slight pull on the wastegate arm when the actuator is
connected to the arm. Be sure the small cotter pin is in place.
If you keep going through turbos
after a recent valve job or other head work, your problem is probably related
to lots of left over junk in the oil supply galleys in the head. If your
machine shop uses abrasives when cleaning the head, they had better take out
the oil galley plugs and clean the head for days. Certain cars get their oil
supply from these oil galleys and when the junk flows into the turbo, it kills
the bearings instantly.
Plugged-up Internal Oil Passages
Over use of thread sealer or silicone
thread sealants can get inside the turbo cartridge and block small oil
passages. This kills the turbo bearings from lack of oil.
Compressor Wheel Damage
When re-installing the turbo be sure
that you take out any rags or anything else you used to block off any inlets or
Old turbo has gone bad:
Think about what could have caused your old turbo to die. If it was death
by old age (100K miles +) or you were over boosting then no worries. But if you
killed a fairly new turbo for no apparent reason, think about what could have
been the cause of the turbo's failure. If you simply bolt on a new turbo with
out fixing the problem, do not expect your new turbo to live long either.